How Does Healow TeleVisit Work
TeleVisits will give you the quality of an in office visit with the safety of being online. There are several ways you can start your TeleVisit. You can launch the TeleVisit by clicking on a link sent by LA Health Solutions in an email or a text. In that case, you do not need to log in.
You can also start your TeleVisit from the healow App which you can download on your phone. Upcoming appointments will be indicated in red. When you touch your appointment wheel you will see a new screen that shows you all the appointments that have been set up for TeleVisits. When you want to start your appointment through the app, make sure it has access to your phone’s microphone and camera. Touch the camera icon on the right-hand side on the screen then touch “Start TeleVisit”. You will be directed to a temporary virtual waiting room. When your healthcare provider joins you will be able to talk and speak to us.
Another way to start your healow TeleVisit is through your patient portal via your web browser. You will sign into your patient portal. You will need a camera, a speaker and a microphone installed on your computer. Make sure you have a secure and reliable internet connection before you start your TeleVisit. In the appointment area on the left you will see a button that says “Join TeleVisit”. Click the button and follow the instructions. Eventually you will get to a button that says “Start TeleVisit”. After clicking that button you will be directed to the virtual waiting room. You will be able to speak to us once the visit starts.
If you need additional assistance, please contact the LA Health Solutions Team at 1-888-496–LAHS(5247).