Therapy Technician – Multiple Locations

LA Health Solutions is an integrated medical facility focused on providing the community with multiple specialty services including progressive chiropractic care. Our goal is to continue our mission in providing our patients with the highest level of care and compassion they deserve in a personalized setting. Our practice is a full-service provider of comprehensive bone, joint, and muscle care. 

We are looking for a professional, service-oriented team player to join our very busy chiropractic practice in New Orleans East. As a full-time Chiropractic Therapy Technician, you will play an essential role in creating a welcoming and supportive environment. Candidates must be able to coordinate and track a variety of details to provide a seamless patient experience.

The ideal candidate will have an excellent work ethic, be a quick learner, enjoy multi-tasking and staying organized, be flexible, and understand the importance of a positive, courteous and a professional attitude in the workplace. Great attention to detail and clear communication with patients are essential.

If you possess these qualities, please read on. Below is the job description:

General Summary: A non-exempt, direct patient care position responsible for patient care management and executes administrative and clinical procedures. Competence in the field also requires adherence to ethical and legal standards of professional practice, recognition and response to emergencies, and demonstration of professional characteristics.

Essential Job Responsibilities:

• Assist the doctors with various therapies and examinations

• Prepare treatment rooms for patients

• Control the flow of the office by directing patients to the appropriate areas of the clinic

• Instruct and supervise treatment protocols

• Administer therapies including cold laser, cervical and lumbar decompression, electrotherapy, ultrasound, rehab exercises, and hot/cold therapeutic instructions

• Communicate well with doctors, technicians, and office staff to provide pertinent patient information

• Contributes to team effort by accomplishing related results as needed.

• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; Practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

• Uses customer service principles and techniques to deal with patients calmly and pleasantly.

• Other duties as assigned.

Education: High school diploma or equivalent, some college preferred.

Experience: Two or more years of experience in customer service or reception, preferably in a health care environment.

Job Type: Full-time

Benefits:

· Health, Vision and Dental Insurance after 60 DAYS

· Continued Education Programs

· Paid Time Off

· Retirement Plans

LA Health Solutions is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Medical Assistant – Metairie

LA Health Solutions is an integrated medical facility focused on providing the community with multiple specialty services including orthopedic and neurology care. Our goal is to continue our mission in providing our patients with the highest level of care and compassion they deserve in a personalized setting. Our practice is a full-service provider of comprehensive bone, joint, and muscle care. 

We are looking for a professional, service-oriented team player to join our very busy specialty practice in Metairie. As a full-time Certified Medical Assistant, you will be the first point of contact and play an essential role in creating a welcoming and supportive environment. Candidates must be able to coordinate and track a variety of details to provide a seamless patient experience.

The ideal candidate will have an excellent work ethic, be a quick learner, enjoy multi-tasking and staying organized, be flexible, and understand the importance of a positive, courteous and a professional attitude in the workplace. Great attention to detail and clear communication with patients are essential.   

General Summary: A non-exempt position responsible for daily patient flow for the practice for whom they work. Must use triage skills to make appropriate patient health assessments and to anticipate physician’s needs as they relate to the patients’ medical care.  This position will require some traveling to all the surrounding clinics. 

Essential Job Responsibilities:

• Prepares patients for appropriate exams/procedures

• Interviews patients measures vital signs, and other pertinent information as required by department. Records information in patient’s’ medical record.

• Performs medication review and reconciliation. Notes allergies as well as verifies medications patient is currently using. Medications patient has discontinued are recorded in visit notes.

• Assists in patient education by providing informational pamphlet and after care instructions, and/ or after visit summary as instructed by the Clinician or according to Company Policy.

• Gathers appropriate documents and signatures necessary to assist the Clinician in making treatment decisions.

• Receives and records lab/radiological test results (may include outside medical records) via telephone or computer and ensures that those results and related reports are with the patient’s medical record at the time of the patient’s visit.

• Relays Clinician instructions/orders to pharmacy (refills only without changes), patients, and other entities via computer, phone, fax, or mail.

• Ensures that exam rooms are clean, stocked, and appropriately set up each day prior to rooming patients.

• Manages rooming and patient flow, including pre-visit preparation, assisting with the patient visit, and post-visit duties.

• Contributes to team effort by accomplishing related results as needed.

• Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

• Uses customer service principles and techniques to deal with patients calmly and pleasantly.

• Other duties as assigned.

Education: High school diploma or equivalent, some college preferred.

Experience: Two or more years of experience in customer service or reception, preferably in a health care environment.  Spanish speaking and knowledge of E-Clinical Works a plus.  Experience in spine care is highly recommended 

 Certifications/Training:  MA certification and FA/CPR preferred

Benefits:

• Health, Vision and Dental Insurance after 60 DAYS

• Continued Education Programs

• Paid Time Off

• Retirement Plans

LA Health Solutions is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Regional Director Assistant

LA Health Solutions is an integrated medical facility focused on providing the community with multispecialty care with clinics across the Greater New Orleans and Baton Rouge area. Our goal is to continue our mission in providing our patients with the highest level of care and compassion they deserve in a personalized setting.

Primary Location: Metairie, LA 70002. Does Require some local travel

Hours: Full-Time. Monday – Friday 8am – 5pm.

Department: Administration
We are seeking a highly organized and detail-oriented Clinic Operations Coordinator to join our dynamic healthcare team. The ideal candidate will play a pivotal role in ensuring the smooth and efficient operation of our clinic by overseeing various responsibilities related to scheduling, staff management, client correspondence, and overall clinic functionality.

Essential Job Responsibilities:

Operation Oversight:

• Review schedules daily to ensure accurate appointment scheduling with providers.
• Monitor referrals and orders for proper function, ensuring appropriate follow-up.
• Assist in maintaining an operating environment that prioritizes effective, efficient, and safe clinic operations.
• Analyze patient appointment schedules and care operations, identifying and addressing issues affecting patient flow.
• Evaluate patient check-in and checkout processes for compliance with established procedures.
• Establish and maintain positive working relationships with clinicians.
• Participate in the planning and evaluation of patient/client care.
• Ensure correct documentation and recording of pertinent information in patient charts.
• Provide support to clinicians during examinations, treatments, and procedures, ensuring adherence to aseptic techniques.
• Act as backup for Therapy Technician, Front Desk Coordinator, and Triage Agent as needed.

Employee Management:

• Audit work completion by staff to ensure tasks are carried out efficiently.
• Assist with pulling reports and contacting attorneys.
• Review and adjust notes as necessary.
• Manage medical records for compliance purposes.
• Schedule new patients with specialty departments

Client Correspondence:

• Assist in resolving client complaints.
• Schedule appointments for clients when needed.
• Possess knowledge of financial services and policies, explaining them proficiently to clients.
• Familiarity with services offered and the ability to communicate them effectively to clients.

Requirements:

• Proven experience in clinic operations or a related healthcare setting.
  Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Knowledge of medical terminology and clinic procedures. 
• Proficiency in using relevant software and tools.
• Ability to adapt to a fast-paced and dynamic work environment.
• Detail-oriented with a commitment to maintaining high standards of patient care.

Benefits:

• Health, Vision and Dental Insurance after 60 DAYS
• Continued Education Programs
• Paid Time Off
• Retirement Plans

LA Health Solutions is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Medical Corder – Specialty Department

LA Health Solutions is an integrated medical facility focused on providing the community with multispecialty care with clinics across the Greater New Orleans and Baton Rouge area. Our goal is to continue our mission in providing our patients with the highest level of care and compassion they deserve in a personalized setting.

Job Summary: We are seeking a detail-oriented and experienced Medical Coder with a specialization in Orthopedics, Neurology, and Pain Management to join our healthcare team. The ideal candidate will possess comprehensive knowledge of medical coding standards, healthcare billing processes, and the specific coding requirements for these specialties. The Medical Coder will be responsible for accurately coding patient diagnoses, procedures, and medical services to ensure proper billing and compliance with healthcare regulations.

Key Responsibilities:

1. Medical Coding:

• Accurately assign and sequence ICD-10-CM, CPT, and HCPCS codes for diagnoses, procedures, and medical services related to orthopedics, neurology, and pain management.
• Review and analyze patient medical records and documents to ensure proper coding and billing.

2. Compliance and Accuracy:

• Ensure all coding is compliant with federal regulations, payer-specific guidelines, and industry standards.
• Conduct regular audits and reviews to ensure coding accuracy and completeness.
• Stay up-to-date with changes in coding standards, healthcare regulations, and payer requirements.

3. Billing and Documentation:

• Collaborate with billing staff to ensure accurate and timely submission of claims.
• Resolve coding discrepancies and issues with insurance companies and healthcare providers.
• Provide documentation and coding guidance to healthcare providers to optimize reimbursement and minimize claim denials.

4. Data Analysis and Reporting:

• Analyze coding data to identify trends, discrepancies, and opportunities for improvement.
• Generate reports on coding accuracy, compliance, and financial performance.

5. Training and Education:

• Provide training and support to healthcare providers and staff on coding practices and documentation requirements.
• Stay informed about continuing education opportunities and attend relevant workshops, seminars, and conferences.

Qualifications:

• Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) certification required.
• Minimum of 3-5 years of medical coding experience, with a focus on orthopedics, neurology, and pain management.
• Proficiency in ICD-10-CM, CPT, and HCPCS coding systems.
• Strong understanding of medical terminology, anatomy, and physiology related to orthopedics, neurology, and pain management.
• Familiarity with electronic health record (EHR) systems and medical billing software.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with private insurance billing and commercial insurance billing.
• Knowledge of payer-specific coding guidelines and reimbursement policies.
• Understanding of healthcare revenue cycle management.
• Experience in conducting coding audits and training sessions.

Job Type: Full-time

Benefits:

• Health, Vision and Dental Insurance after 60 DAYS
• Continued Education Programs
• Paid Time Off
• Retirement Plans

LA Health Solutions is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Registered Nurse; Specialty – Job Responsibilities

Essential Job Responsibilities

General Responsibilities

• Effectively uses the Nursing Process in the delivery of patient care.

• Assesses learning needs and implement teaching strategies appropriate for the diverse needs of the patient, family and other groups or disciplines.

• Communicates, delegates and manages nursing team resources (human and fiscal) properly and serves as a leader and partner on the Interdisciplinary Team.

• Utilizes data, information and knowledge to evaluate and promote change in order to achieve optimal outcomes.

• Embraces concepts and behaviors that enhance customer satisfaction and employee morale and improvement in the profession of nursing.

• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Other related duties as required.

Patient Encounter

• Greet Patients and visitors and welcome them to the clinic.

• Register and update Patients’ personal information (eCW).

• Direct Patients to the waiting area (if needed).

• Confirm that Patient(s) have been triaged, and if not, make sure they are triaged prior to appointment.

• Take Patients’ Vitals.

• Draw up medications for injections.

• Assist in procedures.

• Assist in medication management.

• Notify provider when Patients have arrived.

• Update Patient travel card after appointment.

• Maintain patients’ accounts by obtaining, recording, and updating personal and financial information.

• Confirm future appointments with patients

Clinic Manager Job Responsibilities

Essential Job Responsibilities

The below information is the general responsibilities and expectations of a Clinic Manager. Clinic Manager responsibilities are not limited to the general responsibilities to those that are currently listed. Responsibilities can expand as the organization continues to grow. Candidates can expect to evolve in this position and face a variety of learning opportunities.

General Responsibilities

• Oversee the daily operations of the entire clinic.

• Oversee the flow of therapy in the clinic throughout the day

• Schedule weekly team meetings and update team with important issues at LAHS.

• Answer the telephone as needed.

• Oversee personal telephone encounters, staff telephone encounters and receptionist phone encounters.

• Review all appointments to ensure the visit type is correct and cases are assigned.

• Monitor clinic inventory, order clinical and housekeeping supplies, and report any clinic maintenance to the executive team (as needed).

• Maintain HIPAA rules and regulations.

• Schedule uber rides for the department and run daily and monthly uber audits.

• At the end of each day, ensure all daily stats and notes are completed.

• Review all no shows, reschedules and cancellations for non-compliance

• Forward patient collections to the accounting department.

• Complete the daily checklist and update to SharePoint.

• Perform daily and monthly reports and statistics.

• Perform daily and monthly clinical audits to ensure processes are being properly followed.

• Master every position in your office and fill in as needed.

Patient Responsibilities

• Great patients and check patients in and out (as needed).

• Verify all patient insurance information, obtain VOB, and inform front desk of collections (if applicable).

• Review progress notes, add procedures and billing codes prior to assigning to compliance.

• Review and verify patient files for accuracy and completion.

• Request outside health records and add documents to the patient file.

• Assist providers with patient education.

• Triage patients and get vitals.

• Call in and/or fax prescriptions to pharmacies.

• Manage and audit patient accounts, oversee treatment plans, and update patient’s personal information.

• Take X-rays, submit X-rays to radiologist, add to patient file, and place in travel card.

• Manage internal referrals and diagnostic orders for completion and provider review.

Attorney Correspondence

• Contact attorneys regarding patient non-compliance and missed appointments.

• Schedule new patients provided by attorneys.

• Address any patient concerns/problems with attorneys (as needed).

• Contact attorneys for referral and patient case status updates.

Employee Management

• Review all employees’ schedules including time off requests and unexpected absences and ensure they are up to date in Netchex.

• Review and manage all employee time off requests to ensure clinics are properly covered.

• Audit and review any employee excessive absences and review with clinic manager and the HR department.

• Audit all jellybeans to ensure that the staff is working and completing assigned tasks.

• Assist with all employee corrective actions.

• Cross train staff.

• Conduct interviews, select new hires, and be part of the new hire training.

• Work with the HR & Administrative departments in maintaining adequate staffing.

Support All Team Members and fill in as needed.

Call Center Responsibilities

Essential Job Responsibilities

Telephone Encounters

In-Bound Calls

• Answer phone calls politely with “Good Morning/Afternoon. Thank you for calling LA Health Solutions. My name is ____________________________. How may I help you?

• Schedule Patient’s appointments, re-schedule appointments, and cancel appointments.

• Add new patients into eCW system.

• Complete Ortho Spine and Ortho Extremity checklist for scheduling.

• Assist attorneys, providers, and third-party companies with patient account balances, charts, records, and scheduled appointments.

• Take messages, as needed, for each department when not available.

Outbound Calls

• Schedule new patients and existing patients.

• Reschedule patient appointments, as needed.

• Call attorneys and paralegals about patients’ treatments (as needed).

• Follow-up on telephone encounters in jellybeans.

• Follow-up with attorneys for missing information.

• Notify clinics of uber requests and confirm pickup address.

• Check on referrals and procedures for approvals.

• Assist with medical records requests.

• Update adjuster and carrier information for Workers’ Compensation.

Redirect/Transfer Calls

• Redirect phone calls to the proper person (as needed).

• Take messages, as needed, for each department when not available.

Email Encounter

• Email attorneys regarding updates for treatments, scheduling, and progress notes.

• Receive emails from attorneys, paralegals and providers and send to the correct department.

• Email peer to peer requests.