TeleVisits: EASIER THAN EVER

What is a TeleVisit?

healowTeleVisit™ is a safe and secure way to connect to LA Health Solutions’ doctors remotely, via video & audio connection either on your smartphone or computer device (with audio & video capabilities).

At LA Health Solutions, our patients’ safety and health are very important to us.

We recognize how difficult it is for our patients right now due to the impact that the coronavirus (COVID-19) has had on our community. As a result, we have taken additional steps to ensure the safety of our community and all of our patients.

In order to continue providing care to all of our patients, LA Health Solutions will be utilizing healow TeleVisit (Telemedicine).

Televisit is a safe and secure way to connect to LA Health Solutions’ doctors remotely, via video and audio connection with on your smartphone or computer devices.

How do I join a TeleVisit?

TeleVisits

On your smartphone or computer:

Click on the text or email link you receive from LA Health Solutions. No login required. Or you can start the visit by logging into the healow app or Patient Portal.

On the day of your appointment:

  • Set aside a secure and private location for your appointment.
  • “Arrive early” by logging into the healow app, Patient Portal, or clicking the link within the email reminder or text message LA Health Solutions sent you.
  • Fill out any patient questionnaires and vitals if applicable (answers are not mandatory on either form, but fill in what you can).
  • Click “Proceed” to check your computer’s speed and ability to support a TeleVisit.
  • Click “Start TeleVisit” to enter the virtual waiting room.
  • Your LA Health Solutions’ physician will begin the face-toface TeleVisit and disconnect when the visit ends.